Terms of Use

Terms of Use

Welcome to the official PolarPosh online store. This website, together with any related digital features, pages, services, and shopping functions made available through it (collectively, the “Site”), is operated by Hong Kong Xu Dong Ge International Limited.

These Terms of Use establish the conditions that apply when you access, browse, interact with, or make a purchase through the PolarPosh Site.

Additional policies published on our Site, including our Shipping Policy, Return Policy, Privacy Policy, and other purchasing terms, may also apply to your use of our services and any orders you place.

By accessing or continuing to use this Site, you acknowledge that you have read, understood, and agreed to these Terms. If you do not agree with any part of these conditions, please discontinue use of the Site.

1. Accuracy of Information

When you provide information through the PolarPosh Site, you agree that all details submitted are accurate, complete, current, and truthful.

This may include:

  • Your name

  • Contact information

  • Shipping address

  • Billing address

  • Payment-related information

  • Account details

  • Other information required to process or fulfill your order

You are responsible for reviewing the information you provide and correcting it promptly if any details change.

PolarPosh is not responsible for delays, failed deliveries, or other issues resulting from inaccurate or incomplete information provided by the customer.

2. Privacy and Personal Information

PolarPosh respects the privacy of its customers and takes reasonable measures to protect personal information collected through the Site.

Information about how we collect, use, store, process, and protect your personal data is described in our Privacy Policy.

By using our Site, placing an order, submitting information, subscribing to communications, or contacting our customer service team, you acknowledge the data practices described in that policy.

3. Intellectual Property and Permitted Use

Unless otherwise stated, content available through the PolarPosh Site is owned by, licensed to, or otherwise lawfully used by Hong Kong Xu Dong Ge International Limited.

This may include:

  • Product photography

  • Graphics and illustrations

  • Logos and brand elements

  • Product descriptions

  • Written content

  • Videos and audio

  • Website layouts

  • Software

  • Source code

  • Other digital materials

Such content may be protected by copyright, trademark, and other applicable intellectual property laws.

PolarPosh grants you a limited, revocable, non-exclusive, and non-transferable right to access and use the Site for lawful personal shopping purposes.

Without our prior written authorization, you may not:

  • Copy, reproduce, republish, distribute, or commercially exploit Site content

  • Use PolarPosh images, descriptions, graphics, or branding for commercial purposes

  • Mirror, frame, cache, or clone substantial portions of the Site

  • Copy or imitate the design or layout of our online store

  • Introduce viruses, malware, harmful scripts, or other malicious code

  • Attempt to gain unauthorized access to our servers, accounts, networks, or systems

  • Use bots, crawlers, scrapers, automated extraction tools, or data-mining technologies to collect information

  • Collect pricing, customer, account, or other non-public data without authorization

  • Conduct any activity that places an unreasonable or disproportionate burden on our technical infrastructure

We reserve the right to restrict Site access, suspend accounts, block users or network addresses, or refuse service if we reasonably believe these Terms have been violated.

4. Reviews, Feedback and User-Submitted Content

You may have the opportunity to submit reviews, comments, photographs, videos, suggestions, product feedback, or other materials to PolarPosh.

You are solely responsible for ensuring that any content you submit is lawful, accurate, and does not violate the rights of another person or organization.

You must not submit material that:

  • Is knowingly false, misleading, or fraudulent

  • Is defamatory, threatening, abusive, obscene, or otherwise unlawful

  • Infringes another party's copyright, trademark, privacy, publicity, or intellectual property rights

  • Contains malicious software or harmful digital content

  • Impersonates another person

  • Uses deliberately false identity or contact information

By voluntarily submitting content to PolarPosh, you grant Hong Kong Xu Dong Ge International Limited a worldwide, royalty-free, perpetual, non-exclusive license to reproduce, edit, adapt, publish, display, distribute, and use that content for lawful business, advertising, promotional, and marketing purposes, to the extent permitted by applicable law.

5. Third-Party Websites and Services

The PolarPosh Site may include links to websites, tracking services, payment providers, social networks, or other platforms operated by independent third parties.

These external services are not controlled by PolarPosh or Hong Kong Xu Dong Ge International Limited.

We are not responsible for their:

  • Content

  • Products

  • Services

  • Security practices

  • Privacy policies

  • Advertising

  • Terms and conditions

  • Business operations

Your decision to access or interact with a third-party website or service is made at your own discretion and may be subject to that third party's separate terms.

6. Disclaimer of Warranties

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, THE POLARPOSH SITE, ITS CONTENT, AND THE SERVICES MADE AVAILABLE THROUGH IT ARE PROVIDED ON AN “AS IS” AND “AS AVAILABLE” BASIS.

WE MAKE NO GUARANTEE THAT THE SITE WILL ALWAYS BE:

  • AVAILABLE WITHOUT INTERRUPTION

  • FREE FROM TECHNICAL ERRORS

  • FREE FROM SECURITY ISSUES

  • COMPLETELY ACCURATE AT ALL TIMES

  • COMPATIBLE WITH EVERY DEVICE OR SOFTWARE ENVIRONMENT

TO THE EXTENT PERMITTED BY LAW, WE DISCLAIM WARRANTIES OR CONDITIONS, WHETHER EXPRESS OR IMPLIED, INCLUDING IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT.

We may suspend, modify, update, or discontinue parts of the Site when reasonably necessary for maintenance, technical improvements, security, business operations, or other legitimate purposes.

Nothing in these Terms excludes consumer rights that cannot lawfully be excluded.

7. Limitation of Liability

TO THE FULLEST EXTENT PERMITTED UNDER APPLICABLE LAW, HONG KONG XU DONG GE INTERNATIONAL LIMITED, TOGETHER WITH ITS DIRECTORS, OFFICERS, EMPLOYEES, CONTRACTORS, AFFILIATES, SERVICE PROVIDERS, AND LOGISTICS PARTNERS, SHALL NOT BE LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, PUNITIVE, OR CONSEQUENTIAL LOSSES ARISING FROM OR RELATING TO:

  • Your access to or inability to access the Site

  • Website downtime or technical interruptions

  • Telecommunications or network failures

  • Unauthorized access or security incidents

  • Loss of data

  • Your purchase, possession, or use of products obtained through the Site

  • Carrier or logistics interruptions

  • Third-party services linked to or used in connection with the Site

Where legally permitted, any claim connected with your use of the Site must be brought within one (1) year after the event giving rise to the claim.

Nothing in this section limits or excludes liability that cannot legally be limited or excluded.

8. Indemnification

To the extent permitted by applicable law, you agree to indemnify, defend, and hold harmless Hong Kong Xu Dong Ge International Limited, PolarPosh, and their respective directors, employees, officers, representatives, affiliates, contractors, and service providers from claims, liabilities, damages, losses, penalties, and reasonable legal expenses resulting from:

  • Your breach of these Terms

  • Your misuse of the Site

  • Fraudulent or unlawful conduct

  • Your violation of another person's rights

  • Your infringement of intellectual property or other protected rights

9. Electronic Communications

By accessing the PolarPosh Site, placing an order, or communicating electronically with our team, you consent to receiving communications through electronic methods.

These communications may include:

  • Order confirmations

  • Shipping notifications

  • Customer support messages

  • Policy updates

  • Account notices

  • Transaction-related disclosures

  • Other legally required communications

Where permitted by law, you agree that electronically delivered notices and disclosures satisfy legal requirements that such information be provided in writing.

10. Intellectual Property Complaints

PolarPosh respects the intellectual property rights of creators, businesses, and other rights holders.

If you believe that copyrighted or protected material belonging to you has been used improperly on our Site, please contact us at:

support@polarposh.com

Your notice should include sufficient information for us to investigate the matter, including:

  • Your physical or electronic signature

  • Identification of the copyrighted or protected work

  • The exact page or URL where the disputed content appears

  • Your email address and telephone number

  • A statement confirming your good-faith belief that the disputed use has not been authorized by the rights holder, its representative, or applicable law

We may request additional documentation where reasonably necessary to verify and investigate the complaint.

11. Events Beyond Our Reasonable Control

PolarPosh and Hong Kong Xu Dong Ge International Limited shall not be responsible for delays, interruptions, or failure to perform obligations when performance is prevented or materially affected by circumstances beyond our reasonable control.

Such circumstances may include:

  • Natural disasters

  • Severe weather

  • Epidemics or pandemics

  • Government restrictions

  • War, civil unrest, or similar disruptions

  • Labor disputes or strikes

  • Transportation interruptions

  • Carrier disruptions

  • Major supply-chain failures

  • Telecommunications outages

  • Infrastructure failures

  • Other comparable events that could not reasonably be prevented

Affected obligations may be suspended or delayed for as long as such circumstances continue.

12. Risk of Loss

Where permitted by applicable law, risk associated with merchandise may pass to the customer when the applicable products are transferred to the designated shipping carrier for delivery.

If you separately purchase an optional Shipping Protection service, additional protections may apply in accordance with the Shipping Protection terms published on the PolarPosh Site.

Nothing in this provision overrides mandatory consumer protections or statutory rights that apply under applicable law.

13. Governing Law and Jurisdiction

These Terms, your use of the PolarPosh Site, and transactions completed through the Site shall be governed by and interpreted in accordance with the laws of the Hong Kong Special Administrative Region, without regard to conflict-of-law principles.

To the extent permitted by applicable law, disputes, claims, controversies, or legal proceedings arising from or relating to:

  • These Terms

  • The PolarPosh Site

  • Services provided through the Site

  • Purchases completed through PolarPosh

shall be submitted to the competent courts of Hong Kong.

Nothing in this section restricts any mandatory consumer rights or protections that may apply under the laws of the customer's place of residence.

14. Severability and Assignment

If any provision of these Terms is determined by a court or competent authority to be invalid, unlawful, or unenforceable, that provision shall be limited, modified, or removed only to the extent necessary.

The remaining provisions will continue to remain valid and enforceable.

You may not transfer or assign your rights or obligations under these Terms without our prior written consent.

Hong Kong Xu Dong Ge International Limited may transfer or assign its rights and obligations under these Terms where permitted by applicable law.

15. Entire Agreement

These Terms, together with any policies, notices, or agreements expressly incorporated or referenced herein, constitute the complete agreement governing your use of the PolarPosh Site.

They supersede previous discussions, proposals, representations, communications, or understandings relating to the same subject matter, whether provided orally or in writing.

16. Contact Information

If you have questions about these Terms of Use, your rights when using the PolarPosh Site, or any other policy published by us, please contact our customer support team using the details below:

Brand Name: PolarPosh
Legal Entity: Hong Kong Xu Dong Ge International Limited
Business Address: Flat/Rm 1601, 16/F, Working Port Commercial Building, 3 Hau Fook Street, Tsim Sha Tsui, Kowloon, Hong Kong
Support Email: support@polarposh.com
Customer Service Phone / SMS: (562) 454-1940

For questions concerning an existing order, please include your Order Number and Order Email so our team can locate your purchase and assist you efficiently.

PolarPosh
Customer Support Team