Shipping policy

Shipping Information

Welcome to PolarPosh! Here’s a quick guide to everything you need to know about our shipping process, from order processing to delivery and tracking.

The Timeline 🗓️

  • Processing: Orders are typically prepared and dispatched within 3 business days.

  • Shipping: Once dispatched, estimated delivery typically takes 10–20 business days.

  • Weekend Orders: Orders placed on weekends or public holidays will begin processing on the next business day.

Please note that processing time and shipping time are separate.

Costs & Destinations 🌍

  • Standard Shipping Fee: $5.99 USD

  • We Ship To: Worldwide

  • We Ship From: Depending on inventory availability and your delivery destination, orders may be fulfilled from our logistics and fulfillment centers in the United States, Canada, Australia, the EU, or directly from our manufacturing and fulfillment partners.

We select the most appropriate fulfillment location to help process and deliver your order efficiently.

Tracking Your Order 🗺️

Once your order has been dispatched, you will receive a Shipping Confirmation Email containing your tracking number.

  • How to Track: Use the tracking number included in your shipping confirmation email.

  • Where to Track: You may track your shipment through the carrier's website or a universal tracking service such as 17TRACK (www.17track.net).

  • Tracking Activation: Please allow a few business days after shipment for tracking information to appear and begin updating.

In some cases, your package may already be moving through the carrier network before the first tracking update appears.

Understanding Shipping Delays ⏳

Normal Tracking Pauses

It is normal for tracking information to remain unchanged for several days while a package is moving between carrier facilities or international transit hubs.

If there has been a tracking update within the past 7 days, your package is generally still considered to be in transit.

When to Contact Us

If your tracking information has shown no updates for more than 7 days, please contact our customer support team so we can help review the shipment.

Other Possible Delays

Delivery may occasionally be affected by circumstances outside our reasonable control, including:

  • Customs inspections

  • Carrier disruptions

  • Severe weather

  • Peak holiday periods

  • Local postal delays

  • International transportation disruptions

We appreciate your patience if an unexpected delay occurs.

Your Order Details ✍️

Split Shipments

If you purchase multiple products, your order may occasionally be shipped in separate packages.

This may happen when products are stored at different fulfillment locations or when sending available items separately can help avoid unnecessary delays.

If your order is split into multiple shipments, you may receive a separate tracking number for each package.

Order Changes

Requests to change your:

  • Shipping address

  • Recipient name

  • Phone number

  • Product

  • Size

  • Color

  • Quantity

are extremely time-sensitive.

Please contact us within 12 hours of placing your order at:

support@polarposh.com

Please include:

  • Your Order Number

  • Your Order Email

  • The exact change you would like us to make

We will do our best to accommodate your request. However, changes cannot be guaranteed once your order has entered the fulfillment process or has already been shipped.

Delivery Issues 📦

Missed Delivery

If the carrier attempts delivery while no one is available, they may leave a delivery notice or provide additional instructions through the tracking page.

We recommend contacting your local carrier or post office directly with your tracking number to arrange redelivery or pickup when applicable.

Lost in Transit

If carrier information or an investigation confirms that your package was lost while in transit, please contact us at support@polarposh.com.

After reviewing the shipment details and confirming the loss, we will work with you on an appropriate resolution, which may include sending a replacement at no additional cost where applicable.

Tracking Shows “Delivered,” but I Cannot Find My Package

If your tracking status shows Delivered but you cannot locate your package, please first:

  1. Check your mailbox, porch, front door, garage, or other designated delivery areas.

  2. Ask household members whether they accepted the package.

  3. Check with nearby neighbors.

  4. Contact the shipping carrier for more detailed delivery information.

PolarPosh generally cannot be held responsible for packages that are lost or stolen after the carrier confirms successful delivery to the address provided during checkout.

We will, however, gladly provide available tracking and shipment information to assist you with a carrier investigation.

Disclaimer 📌

By placing an order with PolarPosh, you acknowledge and agree to the following shipping terms:

Shipping Times

All processing and delivery timeframes provided on our website are estimates and not guaranteed delivery dates.

PolarPosh is not responsible for delays caused by customs, shipping carriers, weather, transportation disruptions, or other circumstances outside our reasonable control.

Customs, Duties & Taxes

International orders may be subject to customs duties, import taxes, VAT, or other fees imposed by your country's authorities.

Unless otherwise stated at checkout:

  • These fees are the responsibility of the customer.

  • They are not included in the product price or standard shipping charge.

  • PolarPosh does not control or determine these charges.

  • Customs processing may occasionally delay delivery.

Address Accuracy

Customers are responsible for providing a complete and accurate shipping address during checkout.

PolarPosh cannot guarantee delivery or issue compensation for packages that are lost, returned, or delivered incorrectly because of inaccurate or incomplete shipping information provided by the customer.

If you notice an error in your shipping information, contact us within 12 hours of placing your order.

Delivered Packages

Once tracking confirms successful delivery to the shipping address provided at checkout, the package is considered delivered.

PolarPosh generally cannot be held responsible for loss, theft, or disappearance that occurs after confirmed delivery.

Need Help? ✉️

If you have questions about shipping, delivery, tracking, or an existing order, please contact the PolarPosh Customer Support Team:

Email: support@polarposh.com
Phone / SMS: (562) 454-1940

For faster assistance, please always include:

  • Your Order Number

  • Your Order Email

This allows our team to locate your order and assist you more efficiently.

PolarPosh
Customer Support Team