Shipping Protection & Tipping Policy

At PolarPosh, we want every customer to have a clear and flexible checkout experience. For this reason, certain optional services may be offered when you place an order. These extras are entirely your choice and are never required to complete a purchase.

1. Optional Add-On Services

Both Shipping Protection and Tipping are completely voluntary.

They will only be included in your order when you actively choose to add them during checkout.

  • Shipping Protection: Optional coverage intended to provide additional assistance if an eligible package is lost, damaged, or stolen while in transit.

  • Tipping: An optional contribution that allows customers to show appreciation for our fulfillment and customer support teams.

Declining either option will not affect your ability to purchase from PolarPosh.

2. Shipping Protection Coverage

Customers who choose Shipping Protection may receive additional coverage for qualifying delivery-related incidents that occur while the package is in transit.

Coverage conditions, eligible situations, limitations, and exclusions are explained in greater detail on our dedicated Shipping Protection page:

https://polarposh.com/products/shipping-protection

We recommend reviewing the applicable terms before adding Shipping Protection to your order.

3. Refunds for Optional Services

We understand that customers may occasionally select an optional service by mistake or decide afterward that they no longer want it.

If you purchased Shipping Protection or added a Tip and later change your mind, you may request a full refund of the amount paid for that specific optional service.

This refund request may still be made even if the underlying merchandise order has already been shipped.

Accidentally selecting one of these optional checkout services does not prevent you from requesting reimbursement for the applicable voluntary fee.

Refunding Shipping Protection or a Tip does not automatically cancel or otherwise affect the shipment of the products in your order.

4. Requesting Assistance or a Refund

To request a refund for Shipping Protection or a Tip, or if you have questions regarding either service, please contact the PolarPosh Customer Support Team.

Email: support@polarposh.com
Phone / SMS: +1 (424) 688-6492

For faster assistance, please include your Order Number and Order Email when contacting us about an existing purchase.

Our support team will review your request and assist you as promptly as possible.

PolarPosh
Customer Support Team