FAQ
Welcome to the PolarPosh Help Center. Below you’ll find answers to some of the questions we receive most often about purchases, payments, shipping, order updates, and after-sales assistance.
If you still need help after reviewing this page, please contact us at support@polarposh.com. For order-specific questions, include your Order Number and the email address used at checkout so we can locate your purchase more quickly.
Ordering & Payment
Q: Where can I enter a promotional or discount code?
A: Discount codes can be entered during checkout before your payment is completed.
To use one:
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Add the item you want to purchase to your shopping cart.
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Continue from your cart to the checkout page.
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Enter your promotional code in the designated discount field.
Mobile customers: Open the “Show order summary” section to locate the discount field.
Desktop customers: The discount box is generally displayed alongside your order summary on the checkout page.
Once the discount has been successfully applied, you may complete payment using PayPal or an available debit/credit card option.
Q: Which forms of payment can I use?
A: PolarPosh supports several commonly used secure payment methods, including:
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PayPal
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Visa
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MasterCard
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American Express
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Diners Club
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Most major debit and credit cards
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Apple Pay
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Google Pay
The payment methods available to you may depend on your location and will be shown during checkout.
Q: What does shipping cost?
A: Our regular international shipping charge is $5.99 USD.
In some cases, the final amount may differ because of your destination or an active promotional offer. You will always be able to review the applicable shipping charge at checkout before submitting payment.
Shipping & Delivery
Q: Does PolarPosh deliver internationally?
A: Yes. We offer shipping to customers worldwide.
We work with a network of fulfillment and logistics facilities in different regions. Where possible, your order will be routed through the facility best positioned to serve your destination efficiently.
Q: What is the usual delivery timeframe?
A: After your order has been processed and dispatched, delivery is generally estimated to take 10–20 business days.
Actual transit times may differ depending on the destination, carrier operations, customs procedures, or other transportation conditions.
Q: How do I follow the progress of my shipment?
A: When your parcel leaves our fulfillment facility, we will send a shipment confirmation email containing your tracking number.
You may use this number with the applicable carrier or with a universal tracking service such as 17track.net to view shipment updates.
Q: My tracking page has not changed. Is something wrong?
A: Not necessarily.
Tracking systems may take approximately 24–48 hours after dispatch to display the first movement or scan.
It is also common for tracking to remain unchanged for several days while a parcel is traveling between sorting facilities, international hubs, or carrier networks.
Q: Why did only part of my purchase arrive?
A: Orders containing more than one product may sometimes be divided into multiple shipments.
This can happen when products are stored in separate fulfillment locations or when splitting the shipment allows available items to reach you sooner.
If your purchase is sent in multiple parcels, each package may receive its own tracking number. The relevant shipment details will be sent to you by email.
Changes & Cancellations
Q: Can I correct my delivery address, recipient name, or phone number?
A: Please contact us as soon as you notice an error because shipment details can only be changed during a very limited period.
Email support@polarposh.com and provide:
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Your Order Number
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Your Order Email
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The complete corrected delivery information
If the order has not yet been processed for shipment, we will make reasonable efforts to update your details.
Once the parcel has already been dispatched, we are unable to guarantee any further changes.
Q: Can I modify the size, color, quantity, or other product details in my order?
A: Product changes are also subject to a short processing window.
Please email support@polarposh.com immediately and include:
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Your Order Number
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Your Order Email
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The exact product modification you are requesting
We can only make adjustments when the order has not yet entered the fulfillment stage.
Q: Is it possible to cancel an order?
A: Cancellation may be requested only while the order has not yet been dispatched.
A handling charge may apply when a cancellation is successfully processed.
Once tracking or shipment confirms that the order has already left our fulfillment process, cancellation is no longer available.
Problems After Delivery
Q: My package arrived with a damaged product. What should I do?
A: Please contact support@polarposh.com and provide enough information for our team to review the issue.
Your message should include:
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Your Order Number
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Clear photographs or video showing the damaged product
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A photograph of the package shipping label
Once we receive the necessary information, our support team will review the case and assist you with the available resolution.
Q: What should I do if the product appears defective or has a quality problem?
A: If you believe your item has a manufacturing defect or another product-quality issue, please email support@polarposh.com.
Please provide:
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Your Order Number and Order Email
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A clear explanation of the problem
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Photos or video showing the issue as clearly as possible
These details help us assess your request accurately and determine the appropriate next step.
Q: What if I received the wrong product or something is missing from my order?
A: Please notify us at support@polarposh.com so we can review the fulfillment error.
Include:
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Your Order Number
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Your Order Email
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A photo of the incorrect product, when applicable
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A description or list of any item you believe is missing
Our team will compare the information with your order record and assist with the appropriate resolution.
Emails & Order Communication
Q: I placed an order but never received a confirmation email. What should I do?
A: Start by checking your spam, junk, or promotions folder, as automated order messages may occasionally be filtered there.
If you still cannot locate the confirmation, email support@polarposh.com and provide the name and email address you believe were used during checkout.
Our team will attempt to locate the purchase and resend the confirmation when applicable.
Q: Why haven't I received a tracking number yet?
A: Tracking information is generally issued within 1–2 business days after the order has been processed.
If more time has passed, check your spam or junk folder first.
If no shipment email can be found, contact support@polarposh.com with your Order Number and Order Email so our team can check the status for you.
Need Additional Assistance?
For questions not covered above, please contact:
Email: support@polarposh.com
Phone / SMS: +1 (424) 688-6492
For order-related support, always include your Order Number and Order Email so we can assist you more efficiently.
PolarPosh
Customer Support Team