Refund Policy
Return Policy – Frequently Asked Questions
Thank you for choosing PolarPosh. We aim to keep our return and resolution process simple and transparent.
If there is a problem with your purchase, please contact our customer service team at support@polarposh.com. To help us locate your order quickly, include your Order Number and the email address used when placing the order.
Q: What is PolarPosh’s standard return policy?
A: Purchases are considered final sale. We do not accept standard returns or exchanges when a customer simply changes their mind or no longer wants the product.
Assistance is available when an item has a confirmed defect or quality problem, or when you receive a product different from the one you ordered.
Q: What should I do if I receive a damaged, defective, or incorrect product?
A: Please check your order soon after it arrives. If you identify an eligible issue, contact us within 7 days of delivery.
To submit your request:
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Email support@polarposh.com within the 7-day reporting period.
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Include the following information:
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Your Order Number
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Your Order Email
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A brief explanation of the problem
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Clear photos or video showing the damage, defect, or incorrect product
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Allow our support team time to review the information you provide.
After evaluating the claim, we will offer an appropriate resolution based on the circumstances. This may include a replacement, partial refund, or full refund.
Q: Can I exchange my product for another size or color?
A: We do not provide direct exchanges for a different size, color, or variation.
Replacements are only available when a claim has been reviewed and approved because the item arrived damaged or defective.
Q: Can I mail a product back without first contacting PolarPosh?
A: No. Please do not return any merchandise unless our customer support team has specifically authorized you to do so.
Because of our fulfillment and logistics procedures, products sent back without prior approval cannot be accepted or processed for a refund or replacement.
If a return is required for an approved claim, our team will provide the appropriate instructions.
Q: Who can I contact if I need additional assistance?
A: Our customer support team is available to help with questions or order-related concerns.
Please email:
For faster service, include:
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Your Order Number
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Your Order Email
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A brief description of the issue
Providing these details helps us review your request and respond more efficiently.
PolarPosh Customer Support